Job Description Insight Global is seeking Tier 1 Monitoring Support Analysts for a Digital and Entertainment Fortune 500 client. These candidates are responsible for real-time surveillance of critical systems to ensure operational stability and rapid response to incidents. This role requires strong attention to detail, the ability to follow scripted troubleshooting procedures, and effective coordination with support teams through ticketing and alerting tools. The analysts will monitor multiple enterprise platforms and communication channels to help maintain system health and performance. This role is fully remote with working hours in Central Standard Time, during the hours of (6AM-6PM) or (6PM-6AM) Friday - Monday. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • Experience monitoring and troubleshooting: • Windows Servers • Windows laptops / endpoints • SCOM monitoring • Moogsoft event correlation • Seachange systems • Microsoft Office products (Outlook, Word, Excel, etc.) • Experience creating, managing, and assigning tickets and alerts in ServiceNow • Strong attention to detail and the ability to remain alert during long shifts. • Ability to follow documented procedures accurately. • Good written and verbal communication skills.