Job Description We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join our client’s team in the education space. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • 2+ years of experience in a Tier 1 IT Support or Technical Customer Service role. • Familiarity with basic troubleshooting techniques (e.g., password resets, browser settings, clearing cache/cookies). • Experience using a ticketing system (e.g., Zendesk, Freshdesk, ServiceNow). • Excellent customer service skills. • Strong verbal and written communication skills, including polished phone etiquette.