Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Introduction:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Job Description:

This role supports the Third Party Cyber Assurance team within the Bank of America Global Information Security organization. This team conducts Cybersecurity Assessments on Third Parties and utilizes a workflow application that interfaces with Third Parties across the world who receive Assessments. The Technology Operations Specialist will provide hands-on support for the Assessment application to ensure efficient and accurate completion of all Assessments conducted by the team. The specialist will work with teammates inside the organization, technology development teams, and Third Party contacts who are external to the company in a fast-paced and environment. The role also requires in-office attendance.

Responsibilities:

Interact with Third Party contacts to establish access to the application

Troubleshoot access to application (external, internal users) for new users

Provide support for the management of Assessment records within the application

Respond to inquiries into the application by users, senior leaders, or external users to Bank of America

Partner with technology development teams when building new functionality for the application

Track changes to the application

Test application development updates

Serve as a helpdesk technician for current application users

Required Qualifications:

5+ years in Cybersecurity (certifications such as CISSP or CISA is a plus)

Experience managing applications; including access, business requirements, change management, testing

Experience with application architecture and design

Proactive, self-starter, anticipates the needs of others, leadership

Excellent written and verbal communication skills; the role requires heavy interaction with teammates and external users of the application

Project management, time tracking

Can work in a fast-paced environment

Application troubleshooting and analytical skills

Experience developing applications (coding) is a plus

This job will be open and accepting applications for a minimum of seven days from the date it was posted.

Shift:

Hours Per Week: