Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

SUMMARY:   

The Sales Operations Specialist plays a critical role in supporting Franchise Development by ensuring the accurate, compliant, and timely processing of franchise applications and agreements for The UPS Store franchise opportunity. This position works cross‑functionally with Sales, Real Estate, Legal, Transfers, Accounting, and Finance to coordinate the documentation, payments, and approvals required to award franchise licenses.

The role requires strict adherence to Federal Trade Commission (FTC) franchising regulations and company policies, as well as a high level of integrity, accountability, and discretion when handling franchise agreements, financial information, and personal data. Strong attention to detail and effective communication skills are essential to successfully coordinating with multiple departments and levels of staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

Support the Franchise Development team throughout the franchise awarding process, ensuring all required documentation and payments are complete, accurate, and properly executed.Verify, process, and track franchise applications, agreements, disclosure acknowledgements, and related documents in accordance with internal policies and FTC franchising regulations.Maintain accurate records, databases, and audit trails related to franchise sales and agreements.Handle confidential and sensitive information with a high degree of accuracy, professionalism, and discretion.Ensure all franchise sales activities comply with federal and state franchise laws, including FTC disclosure and timing requirements.Provide clear, timely communication and status updates to internal teams and leadership as needed.Identify process gaps or inefficiencies and recommend improvements to enhance sales operations and compliance.Provide high‑level support to the department as needed to ensure continuity of operations.Serve as back‑up support for the Sales Operations Reporting function, including updating and maintaining reports as required.Assist with the onboarding and training of new department employees on processes, tools, and compliance requirements.Update and maintain job quick reference guides (QRGs) and standard operating procedures (SOPs) to ensure accuracy, consistency, and alignment with current processes, and to support effective training of new team members.Develop working knowledge of company‑wide programs, systems, and procedures to ensure inquiries and issues are routed appropriately and escalated when necessary.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

Bachelor’s degree (preferred)  2-5 years' experience in office administration or sales. Experience in franchising a plus.Strong attention to detail and high level of accuracyAbility to manage sensitive and confidential information responsiblyExcellent written and verbal communication skillsAbility to coordinate effectively with various departments and levels of staffProficiency in Microsoft Office and CRM or document management systems. Salesforce experience a plus

SUPERVISORY RESPONSIBILITIES:

Directly: NoneIndirectly: None

Additional Information for Internal Candidates:

Hybrid - will be required to be in office 1-2 days a week

This job is a grade 10C

Final date to apply will be 11:59pmEST Feb 12th, 2026

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $24.45/hr to $39.70/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.