Why join us?
Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
The Test Lab Work Team Leader leads a team responsible for conducting tests and delivering accurate, repeatable, cost-effective, and timely test results to a wide range of internal customers. This role is crucial for ensuring test results are available to support key decisions about risk assessment and the readiness of new products for market launch. The supervisor oversees laboratory associates, manages work schedules, and assists with customer tours of the lab facility.
Essential Functions
Team Supervision: Provide daily oversight of lab employees, ensuring clear direction and task assignments. Foster employee development through appropriate training opportunities, manage performance, and recognize achievements.
Customer Tours: Support tours for internal and external customers to highlight the lab’s capabilities and processes, thereby strengthening stakeholder relationships and promoting transparency.
Work Prioritization: Manage the total demand for testing services, aligning internal customer expectations with the lab’s capabilities. Maintain and nurture relationships with groups that depend on lab support.
ISO 17025 Accreditation: Contribute to accreditation efforts by maintaining relevant policies and procedures, overseeing the calibration program, and facilitating department training.
Performance Engineering Support: Collaborate with performance engineering teams to develop new testing methods and establish performance requirements.
Continuous Improvement: Drive and delegate continuous improvement initiatives throughout the laboratory.
Workplace Safety and Organization: Ensure the lab environment is safe, clean, and organized for employees and visitors, complying with state and federal regulations and company policies.
Policy and Procedure Compliance: Enforce laboratory policies and procedures, including the use of systems such as Baan and Workday, to ensure compliance.
Test Report Oversight: Supervise the preparation and review of test reports, guaranteeing accuracy and timely delivery to internal customers.
Staff Training: Provide or coordinate training for lab staff to enhance skills and maintain up-to-date knowledge of laboratory practices and procedures.
Additional Responsibilities: Perform other duties as required to achieve business objectives.
QUALIFICATIONS
Successful candidates should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Industry Knowledge: Applied knowledge of industry standards and testing procedures is strongly preferred.
Education/Experience
Product Testing Experience: Two (2) to four (4) years of product testing experience is preferred.
Team Leadership: Demonstrated experience in leading a team.
Communication Skills: Well-developed oral and written communication abilities.
Project Management: Practical knowledge of project management concepts, including scheduling, scope management, resource management, and budgeting, with a proven track record of applying these concepts to achieve business results.
Office Automation Skills: Ability to effectively use office automation and communication tools and software utilized in the HMI office environment, such as Baan and Workday.
Troubleshooting Experience: Experience in troubleshooting laboratory equipment and processes.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to perform all essential functions of the position with or without accommodations.
Who We Hire?
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.