Job Requisition ID #

26WD94916

Position Overview 
Autodesk is transforming the construction industry with cloud solutions that enable customers to work smarter and prepare for the future. As a Territory Adoption Specialist within the Autodesk Emerging Business organization retaining and expanding our construction customers is one of our most important tasks. Within Emerging Business Customer Success, we understand that enabling continuous adoption of our cloud solutions and fulfilling our customers' desired business outcomes is critical to building lasting relationships with our customers and ultimately driving revenue for Emerging Business. 

This role focuses on structured, high-volume engagement supported by data insights, targeted outreach, and repeatable onboarding and adoption motions. You will guide customers through early adoption, monitor engagement, and intervene when usage is low. You will provide actionable guidance, share best practices based on intended workflows, and ensure customers achieve meaningful value from their Autodesk investment. You will report to the Territory Adoption Manager and collaborate closely with partners and internal teams to support retention, expansion and customer outcomes. 

Responsibilities 

Customer Engagement & Adoption Guidance: 

Assess customer health and renewal risk using digital tools, reports and usage insights 

Support customers during onboarding, product changes, and new feature adoption with accurate and up-to-date product knowledge 

Provide customers with guidance that aligns with their workflows and intended use cases to help them achieve measurable outcomes 

Driving Value, Growth and Expansion Readiness:

Support customers in getting the most value from their Autodesk solutions and recognize when their needs may require additional capabilities, partnering with internal teams where appropriate 

Recognize friction points or gaps in usage and recommend appropriate next steps

Share customer trends and insights that help strengthen and scale adoption programs across the region

Internal Collaboration & Documentation:

Document customer engagement, actions, and opportunities thoroughly in Salesforce

Work with internal teams to deliver cohesive guidance and ensure aligned execution on customer objectives 

Support escalations by providing contextual insights and coordinating effective follow-up actions

Minimum Qualifications 

You will need to speak fluent in English 

Bachelor’s degree or equivalent experience 

AEC software knowledge and/or relevant AEC industry experience 

Two to four years in Adoption, Renewals, Inside Sales, Technical Support or similar customer-facing roles 

Passion for technology with strong technical aptitude and willingness to learn new tools quickly

Experience managing a high-volume account portfolio within structured processes 

Ability to handle escalated customer situations and communicate effectively across different organizational levels 

Strong organizational, follow-up, and time-management skills 

Preferred Qualifications 

Degree in Engineering, Architecture, Construction Management, or related fields 

Experience supporting SaaS adoption or digital onboarding programs 

Familiarity with Autodesk Construction Cloud or similar technologies 

The Ideal Candidate 

The ideal candidate is curious, proactive, and motivated by helping customers succeed with technology

You enjoy learning new capabilities as products evolve and can translate that knowledge into clear, actionable guidance 

You are comfortable engaging with many customers across a variety of scenarios and can build relationships rooted in trust

Experience in the construction industry strengthens your ability to understand customer workflows and support meaningful adoption 

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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