Returning Candidate? Log back in! Terrain Assistant Manager - Site Operations Location US-CT-Westport ID 2026-24254 Job Family Stores Employee Type Regular Position Type Full-Time Location

This position is located at 561 Post Road East, Westport, Connecticut, 06880 United States Role Summary

The Assistant Manager of Site Operations supports back of house operations and store maintenance. They also contribute to supporting the service experience, visual processes, and daily business operations to achieve an engaging and inspiring store environment.

Role Responsibilities

Customer Experience

Leads by example in cultivating Terrain’s four promises: to welcome, to inspire, to inform and to appreciate our customerDelivers a seamless, multi-channel shopping experience through expertise in omni applications to efficiently get the product to the floor; prioritizes online order processing to exceed customer expectationsParticipates in supporting visual priorities, facility standards, nursery maintenance, and custodial tasks to upkeep a safe and inspiring store environment for the customer

Leadership + Team Management

Maintains organizational standards in the back of house and exercises creative decision-making to impact organization and efficiency; facilitates the sharing of relevant information regarding shipment and back of house organization with the teamSupports team development with new hire onboarding and continued education of the team through cross training of multiple departmentsProvides timely and specific employee feedback to create a culture of action and accountability 

Visual + Business Operations

Leads daily product flow processes which include shipment receipt, processing, tagging, and preparing product for floor placement; understands how the merchant process impacts business and prioritizes product flow accordinglySupports unloading and check in of all delivery trucks, including plant material, home store product, and supplies; maintains record for all receiving paperwork for inventory integrity Guides the operational support associates on executing interior and exterior maintenance, nursery tasks, and building repairsAdheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

Contributes to an inclusive and people-first philosophy; engages with employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supportedChecks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedbackCommunicates insights and feedback to store leadership related to plant quality, shipment overages/shortages, damages, sku issues, and packaging standards

 

Role Qualifications Terrain brand fan2+ years leadership experienceKnowledge of home décor trends & gardeningAbility to work flexible hours to meet the needs of the store including nights, weekends, and holidaysEagerness to learn and grow within the organization The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range Starting from USD $25.00/Hr. Options ApplyApplyShareSubmit a ReferralRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Not finding the perfect fit?

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