Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

  Discover the charm of Chaminade Resort & Spa in Santa Cruz, CA, where our team, managed by Pyramid Global, blends seamlessly into the scenic landscape. With 156 cozy guest rooms and 12,000 sq ft of meeting space spread across 12 unique venues, our resort is not just a workplace—it's a haven where nature meets hospitality.   Beyond the stunning views, Chaminade Resort & Spa is where our culture fosters growth and opportunities. As part of the Pyramid Global family, you'll enjoy perks like a 401k with a company match and recognition programs tailored to celebrate your dedication.   Join us in the heart of Santa Cruz at Chaminade Resort & Spa, where your career isn't just a job—it's an integral part of a workplace that nurtures personal and professional growth. Your journey to a fulfilling career amidst California's beauty starts here. Welcome to a workplace that feels as good as it looks!   #PGH-CHA  

What you will have an opportunity to do:

Job Description

***This is a temporary maternity-leave coverage position with no guarantee of ongoing employment; however, there may be an opportunity for continued employment based on operational needs after the leave concludes in mid-September.***

We are looking for a highly engaging, customer focused individual to join our sales team as a Sales & Reservations Coordinator at Chaminade Resort & Spa. The successful candidate for this role will have a proven track record of providing exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

The Sales & Reservations Coordinator will be primarily responsible supporting our Sales and Group Planning Teams and ensuring that they have the tools, supplies and resources that they need to deliver service that sets us apart.  They are responsible for creating a positive guest interaction that will build the guests anticipation for their upcoming visit.  They must also be knowledgeable on providing accurate information to our guests about the resort, and special events going on during their stay.

If you have experience in a hotel/resort, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Primary Responsibilities

Group Housing & Reservations:

Set up, manage, and maintain group room blocks in the property management system (Maestro)Create and distribute group booking links and housing instructions to plannersMonitor pickup, cut-off dates, and attrition; proactively communicate risks or opportunitiesProcess rooming lists, special requests, VIPs, and billing instructionsPrepare and distribute group pickup reports and forecastsEnsure accurate rate loading, room types, concessions, and contract complianceAssist with group billing, deposits, and post-event reconciliationDrive revenue and guest experience through excellence in reservations and room inventory management

Sales Facilitation and Administrative Support:

Answer incoming phone calls/emails, qualify inquiries and deploy properly in a timely mannerCreate weekly and monthly reports, including but not limited to lead tracking, reservations trackingAssist in creating Contracts, Estimates, Banquet Event Orders and other forms of correspondenceConduct site tours with prospective client/guests, facilitate special arrangements for VIP clients and guestsAnswer general questions about the resort including events, amenities, activities, and processes/policiesControl the office supplies, sales collateral and ordering supplies when necessaryRoutine auditing and updating of the sales system (Delphi)Maintain organized files and documentation for all group programsConduct audits to ensure accuracy in reservations, revenue tracking, and comprehensive group record keepingOther administrative support by request, including but not limited to additional activities that generally support resort operations or initiatives

Minimum Qualifications

1 year of experience in hotel/resort reservations, group housing, or sales coordinationStrong attention to detail and organizational skillsExcellent written and verbal communication skillsAbility to manage deadlines and multiple programs simultaneouslyComfortable working cross-functionally in a fast-paced resort environmentProficiency in Microsoft Office suite, particularly strong in Excel and OutlookCustomer-service mindset with proactive problem-solving instincts

Preferred Skills

Proficiency with PMS (Maestro) and sales systems (Opera, Delphi FDC or similar)Experience supporting group, conference, or incentive travel programs

Schedule & Environment

Full-time position; generally Mon – Fri, 8 AM to 4:30 PM, but may include occasional evenings or weekends based on sales or group activities100% onsite at the resort, primarily a computer-based desk job in an open (cubicle) environment

What are we looking for?

***This is a temporary maternity-leave coverage position with no guarantee of ongoing employment; however, there may be an opportunity for continued employment based on operational needs after the leave concludes in mid-September.***

Compensation:

$23.00

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$24.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.