We’re looking for a Telepharmacy Support Specialist Supervisor to oversee daily Support team operations, manage scheduling, and help maintain service quality. This role combines leadership, communication, training support, and hands‑on staffing coverage (up to 60%).

Key Responsibilities

Oversee daily Support staff workflow and performanceCreate and manage monthly schedules; coordinate sick/vacation coverageServe as liaison between TSS staff and TSS ManagerSupport training for new hires and existing staffCommunicate team needs, updates, and company initiativesAssist with on‑call rotation and obtain multi‑state licenses as neededProvide flexible availability, including emergency support

Qualifications

National Pharmacy Technician Certification + at least one active state licenseLevel II or higherAbility to work 2nd/3rd shiftsStrong communication, organization, and independent work skillsProficiency with Google Workspace or similar toolsKnowledge of HIPAA and company policies

Preferred: MTM certification, ASHP membership, experience in med rec, tech order entry, or PIS queue monitoring.

As part of Evernorth Health Services, this role supports CarepathRx within 
our Pharmacy and Care Delivery organization. Our team focuses on 
specialty pharmacy and infusion services in partnership with hospitals and 
health systems.
 

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 51,600 - 86,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.