The Position:

Reporting to the Telemarketing Team Leader, you will responsible for assisting in leading the sales team. The team has 9 – 12 telemarketing representatives and the key focus of the role is to lead, coach and develop them ensure that targets are achieved in a compliant manner.  You will be expected to support the team as well as maintain your own targets.  A clear understanding of managing or coaching an inbound team is vital.

Main Duties / Responsibilities

To deputise in managers absence.Dealing with call audit issues – feeding back to team membersCoaching and sharing best practice amongst the team.Lead team meetingsCompiling reports.Sending sales updates.Addressing system issues.Liaising with key stakeholders e.g. IT, Underwriting, ActuariesAssisting with training of new staff.Identify potential improvements and make recommendations to managementActively support all team members and provide assistance to enable all operational goals to be achieved.

Skills / Experience

Proven track record of meeting/exceeding ANP targetStrong customer focus with ability to identify and solve problemsStrong interpersonal skills with excellent written and verbal communicationAbility to exercise judgementAbility to organise, prioritise and manage workflow to meet individual and team requirementsThe ability to work well in a team environmentBasic system navigation and Microsoft application skillsGood keyboard skillsRegulatory awarenessPreferable experience of an advised sales processA self starter with the ability to work under own initiative and be proactive

Competencies

Priority settingDrive for resultsListeningPeer relationshipsPersonal learningProblem solving

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.