RESPONSIBILITIES **I. JOB SUMMARY/RESPONSIBILITIES:** • Relays and expedites incoming, outgoing and interoffice calls for the hospital. • Functions as the communication center for security and team leaders and plays a key role in emergency response communications. **II. TYPICAL PHYSICAL DEMANDS:** • Seeing, hearing, speaking, finger dexterity. • Frequent: gripping of an object, twisting body and reaching below shoulder level. • Occasional: walking, lifting and carrying usual weight of 1 pound up to 20 pounds, pushing/pulling weight up to 5 pounds, reaching at and above shoulder level. **III. TYPICAL WORKING CONDITIONS:** • Not substantially subjected to adverse environmental conditions. • Subjected to varying and unpredictable situations. • Subjected to stressful situations, e.g., codes, disasters, etc. • Subjected to many interruptions. • Possible exposure to violent or demanding patients or families in nearby waiting room. **IV. MINIMUM QUALIFICATIONS:** **A. EDUCATION/CERTIFICATION AND LICENSURE:** • High school diploma or equivalent education. **B. EXPERIENCE:** • Six (6) months to one (1) year experience as a telephone operator preferred. • Prior telephone operator experience preferred. • Experience to demonstrate the following: o Knowledge and skills in use of general office equipment, i.e., computer, facsimile, calculator. o Good basic mathematical and organizational skills. o Good verbal and written communication skills in English. o Ability to respond to crisis calls and execute disaster plans. o Ability to handle a variety of complex situations at the same time. o Ability to problem solve with minimum supervision. o Ability to work calmly in stressful situations. • Knowledge and skills necessary to operate a multi-line switchboard preferred. Equal Opportunity Employer/Disability/Vet