At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **_Telecommunications Operator – St. Joseph Warren Hospital_** **Shift/Schedule** + Part Time - Scheduled for 16 hours per week + Shift Times - Rotating (Availability required on all shifts as needed) + Rotating Weekends & Holidays **Summary of Primary Function/General Purpose of Position:** Serve as hospital’s telephone receptionist welcoming patients and other customers by offering service and assistance in a pleasant and professional manner. **Essential Functions:** + Coordinate with departments for telephone repairs, moves and/or changes + Insure callers on procedures for Voice mail, paging, help desk questions, etc. + Maintain all paging equipment and emergency radios + Maintain physician log sheets and daily emergency activity log book + _(On weekends, holidays and after regular business hours)_ , assists Medical Staff office in maintaining the On-Call Calendar. + Complete Change Request forms and updates the On-Call Directory. + Notify hospital staff of all emergency and critical situations. + Have a complete knowledge of hospital disaster plans and the ability to respond immediately following established procedures and protocols. + Record and monitor emergency situations, including: fire alarm panel, security panel, hospital panic alarms, Code Adam alerts, 911 calls and other emergency alarms in a rapid manner, accordingly to established protocols. + Notify local police and/or fire when necessary. + Summons/dispatch/page all necessary personnel in an emergency situations. (Code Blue, Trauma, Respiratory, RRT etc.) and records in a daily journal. + Act as an answering service for several departments by locating and paging personnel. + Perform public address and paging mechanisms for contacting hospital personnel and physicians according to established standards. + Monitor, assign and replace pagers for staff. **Education/Work Experience** + High School Diploma/GED (Required) + One year of experience as a Telecommunications/Switchboard Operator, 911 Dispatcher, or working in a Call Center (preferred) As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. **What we offer** + Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) + Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts + Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders + Tuition assistance, professional development and continuing education support _Benefits may vary based on the market and employment status._ All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com