Our client is seeking a Telecommunications Analyst III to join their team. As a Telecommunications Analyst III, you will be part of the Telecom Support Department supporting mobile technology management, telecommunication infrastructure, and video conferencing solutions. The ideal candidate will have strong customer service skills, the ability to troubleshoot complex problems, and the capacity to work independently and collaboratively, which will align successfully in the organization. **Job Title:** Telecommunications Analyst III **Location:** Madison, WI **What's the Job?** + Support and install telephones, cellphones, and video conferencing solutions for business partners and users. + Manage and maintain telecommunication infrastructure and endpoints. + Provide technical assistance in mobile device deployment, support, and management. + Assist with troubleshooting complex telecommunication issues and determine effective solutions. + Coordinate with vendors and internal teams to ensure seamless telecommunication services and upgrades. **What's Needed?** + 1 to 5 years of experience in video conferencing infrastructure and endpoints management. + Experience supporting mobile devices such as iPhones and iPads. + Strong customer service skills and ability to work in a fast-paced environment. + Working knowledge of mobile device management tools like AirWatch, InTune, and Apple Business Management. + Ability to troubleshoot and resolve complex telecommunication problems independently. **What's in it for me?** + Opportunity to work on impactful projects supporting state agencies and public services. + Engage in a dynamic work environment that encourages professional growth. + Gain experience with leading telecommunication and mobile device management technologies. + Work within a supportive team committed to excellence and innovation. + Contribute to public service and make a difference in the community. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.