Step into the role of technology support, where your expertise shapes the seamless tech experience in a dynamic cultural environment.

At JPMorgan Chase, we excel in providing top-tier IT support that empowers businesses to succeed in a tech-driven world. Our expert team offers first-line support for hardware, software, and technology issues, ensuring smooth operations through efficient live chat and service requests. By leveraging advanced problem-solving techniques and diagnostic tools, we quickly resolve technical challenges, minimizing downtime and maximizing system functionality. With a strong grasp of hardware components, networking concepts, and operational management, we maintain robust technology systems while continuously enhancing processes for greater efficiency. 

As a Technology Support Specialist at JPMorgan Chase in Corporate - Data Center Services , you are a key part of a team that leverages best practices to support day-to-day technology activities. Your role involves assisting and troubleshooting hardware, software, and technology issues within the firm. You are committed to executing with efficiency and are focused on continuous improvement in service delivery, all while upholding a high level of customer satisfaction.

Job responsibilities

Provides basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures.Utilizes established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality.Applies emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems.Contributes to the improvement of processes and procedures by identifying optimization areas and providing feedback on potential solutions.Demonstrates working knowledge of Microsoft Office products.Exhibits general knowledge of a physical IT infrastructure (server, networking, storage).Understands network concepts (switching, routing, perimeter security).Has experience with physical layer infrastructure and testing tools (racking, cabling).

 

Required qualifications, capabilities, and skills

Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network supportExposure to support communication and resolution tools such as live chat, incident/service request management, and runbooks to help solve system issuesBaseline knowledge of typical technology operational issuesAbility to work on a rotating schedule

 

Preferred qualifications, capabilities, and skills

Familiarity with troubleshooting techniques for hardware, software, and technology systemCapability to document issues, procedures, and root cause analysisAbility to balance tasks while documenting outcomes