Description

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.

As a Technology Operations II - Institutional Trader Support in our Technology Operations team, your initiative and creative problem-solving will help propel global innovation in technology and business. Working with a team of motivated collaborators, you'll develop and implement strategic technology solutions, ensuring the successful integration of network system and applications servers into existing and new technology infrastructures. You'll play a key role in the care and support of customers, including proactive incident monitoring. In addition to valuable on-the-job experience, you'll receive coaching, mentorship, and a host of other development opportunities to advance your career at the firm and beyond.

Job Responsibilities

Monitor incoming tickets and manage tickets across North America Assist Front Office & Traders for technology issues Troubleshoot Virtual Platform environment Win10 and Win11 OS Quickly escalate issues to other support teams if necessary Maintain transparent communication with the client and relevant parties Multi-task between tickets and projects.

Required qualifications, capabilities, and skills

Formal training or certification on Software Engineering concepts and 2+ years of applied experience.  Required Desktop Support Experience 5+ years or minimum 3+ years with Trading or Front Office Advanced knowledge in infrastructure projects, operations systems, and data analytics  Proficiency in: Microsoft Office, VPN, Virtual Machines, Remote Connectivity products, Exchange and Active Directory Ability to identify problems, troubleshoot, and deliver strategic solutions to clients Effective collaboration and communication to achieve common goals and maintain a company standard of excellence Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis Strong analytical and problem resolution skills Strong knowledge of Mobile Devices (Android, Apple smartphones, tablets) and Mobile applications ( Zoom, Office Mobile, Securid RSA Token) 3+ yrs experience with Market Data applications like Bloomberg, Reuters, Factset, etc..

Preferred qualifications, capabilities, and skills 

Preferred experience ServiceNow, Splunk