Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction.

As a Technology Support Senior Specialist in Corporate Sector, Retail Support team, you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware, software, and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery.

Job responsibilities

Provide first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and proceduresAssist in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfactionContribute to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertiseUse problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues

Required qualifications, capabilities, and skills

6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networksExperience with live chat, incident/service request management, and runbooks for system issue resolutionBaseline knowledge of operational management and excellenceProven ability to balance tasks while documenting outcomes

Preferred qualifications, capabilities, and skills

Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systemsAbility to document issues, procedures, and root cause analysis

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.