Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead within the Commercial and  Investment Bank Technology team, your dedication to innovation is essential to what keeps our company moving and thriving. In this role, you’ll engage in application issues, including coordinating internal parties, troubleshooting, identifying, escalating, and communicating in accordance with our playbook. You’ll also draw on your experience to manage and mentor people to drive strategic change, both within your team as well as in collaboration with team members across JPMorgan Chase & Co.’s global network of innovators.

Job responsibilities

Efficiently manage crisis-level events from beginning to end, including assessment and communication of impact to internal and external clientsCollaborate with Technology and Operations partners on large scale, complex issuesProcess complex, highly technical incidents unfolding real-time in a fast-paced environment and simultaneously provide meaningful, concise field updates in a business-friendly languageHold Office Hours (audience of 200-300 cross-LOB) providing business status updates and additional impacting workstreamsExhibit superior ability to structure and scope complex problems with managing (sometimes competing) workstreams that may span several monthsProcess the execution of client event impact lists for major events

 

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services.7+ years of progressive leadership experienceDemonstrated excellence in ability to communicate effectively to multiple levels of management (inclusive of C-Level management), both written and verbal (a writing sample may be required as a part of the candidate selection process)Strong knowledge of the merchant services industry, products, and services with a strong technical acumenProject management skills

Preferred qualifications, capabilities, and skills

SQL and AWS ExperienceAbility to influence stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership-level audienceSelf-starter with excellent analytical and problem–solving skills. Ability to work independently and develop a creative way to achieve goals