Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in the Commercial and Investment Bank, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

Leads teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firmOversees the end-to-end management of production and UAT environments, ensuring high availability, resiliency, reliability, performance, and securityDevelop and implement comprehensive strategies for onboarding and supporting Identity and Access Management (IAM) applications and tools such as ForgeRock and Ping IdentityEnsure all processes and solutions adhere to regulatory requirements and internal policies, maintaining robust compliance and security standards throughout the IAM lifecycleLeads the design, deployment, and optimization of AWS-based infrastructure, leveraging cloud-native solutions for scalability and resilienceCollaborates with engineering, product, security, and business teams to align production management initiatives with organizational goalsEstablishes and monitors key performance indicators (KPIs) for production systems, driving proactive incident management and root cause analysisCollaborates with technical experts, key stakeholders, and team members to resolve complex problemsChampions automation and DevOps practices to streamline operations and reduce manual intervention and toilMonitors service level indicators and utilizes service level objectives to proactively resolve issues before they impact customersTracks industry trends and emerging technologies, recommending enhancements to production management practices
 

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesExperience managing applications or infrastructure in a large-scale technology environment both on premises and public cloudProficient experience in observability and monitoring tools and techniques (Geneos, Dynatrace, Grafana, and Splunk), with experience in configuration, integration, and analysis of application and infrastructure metricsProficient in Python scriptingExperienced in implementing processes aligned with the Information Technology Infrastructure Library (ITIL) framework, and proficient knowledge of cloud security principles, compliance frameworks, and risk managementProficient in Identity and Access Management (IAM) - ForgeRock and Ping Identity ,OAuth, OIDC Hands-on expertise with AWS cloud deployments and AWS services (EC2, IAM, S3, Lambda, CloudFormation), architecture, and security best practicesProficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platformDemonstrated expertise in Linux scripting, enabling effective management of routine operations and tasks within a Linux environmentExperience with enterprise scheduling tools (Autosys or Control-M), with the ability to manage and automate workflow processes effectivelyExperience with automation tools, DevOps methodologies, and CI/CD pipelines

 

Preferred qualifications, capabilities, and skills

AWS certifications (AWS Certified Solutions Architect, AWS Certified Security Specialty)Experience in financial services, or highly regulated industries