Posting Description

If you’re a strategic leader that is passionate about client service and being at the forefront of emerging payments solutions, you’ve found the right team.  

As a Technology Support Lead within High Growth Tech in Manila, you will focus on leading the support for complex integrated and connected solutions including APIs that create seamless connected experiences, Transmissions, ACH, H2H, Merchant Services, Blockchain, JPMorgan Wallet, a scalable virtual sub-ledger solution, and Concourse and Embedded solutions that simplify the payables process for our clients.  

Job responsibilities:

Provide oversight of global resources (managers and individual contributors) that perform service and operational activities, ensuring allocated work is completed and managed appropriately, meeting and exceeding KPIs.Provide strategic leadership, driving support strategies that meet the changing needs of our clients and the business.  Examining industry trends to anticipate future needs.Own team readiness, ensuring departmental policies, procedures, and other reference resources are well maintained and up to date.Drive service improvements that improve the client experience, simplifying engagement, reducing friction, and promoting self-service.Serve as a point of contact for business partners in other functional groups.Lead projects and initiatives that support the broader business, beyond functional responsibilities.Serve as an escalation point of contact for critical client issues or platform outages, interfacing directly with clients as needed.

Required qualifications, capabilities, and skills:  

At least 10 years of people/operations management, managing managers, and relevant work experience in client and technical support.Strong oral and written communication skills, with a proven ability to communicate and interact with senior level management and translate complex requirements into simple guidance.Proven organizational skills, deadline-oriented, and ability to successfully multi-task and prioritize across tactical and strategic initiativesAble to analyze, interpret, and create visualizations in order to report data in various formats to meet client and stakeholder needs.Ability to lead and influence as part of a global team, cultivating relationships with business partners in order to achieve business goals.Demonstrating strong leadership and interpersonal skills, with proven ability to mentor and coach team members to drive development.Possess strategic vision, able to foresee and solve for future challenges.

Preferred qualifications, capabilities, and skills:

Demonstrated technical aptitude, able to understand complex technical concepts quickly.Strong Risk and Controls acumen.Payments experience