Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Enablement and Transformation team which is aligned to Infrastructure Platforms division, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

Lead the design, development, and deployment of enterprise-level dashboards and advanced analytics solutions, leveraging large and complex datasets to deliver actionable insights that inform strategic business decisions. Serve as a trusted advisor to stakeholders, proactively identifying opportunities to leverage data visualization and analytics for business performance measurement, operational efficiency, and risk mitigation. Oversee and optimize data workflows, ensuring robust data governance, quality, and integrity across all analytics initiatives. Champion the adoption and integration of advanced visualization tools and platforms (Tableau, Sigma, Databricks Dashboards, and emerging technologies), evaluating new solutions and driving continuous improvement. Manage and prioritize multiple high-impact projects simultaneously, providing strategic oversight, resource allocation, and risk management to ensure timely and successful delivery. Foster a culture of collaboration, knowledge sharing, and continuous learning across diverse, geographically dispersed teams Communicate complex analytical concepts and insights to senior audiences, leveraging storytelling and visualization to drive understanding and influence decision-making. Continuously identify and implement process improvements and innovative solutions, driving operational excellence and business value.

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Relevant experience in data visualization, advanced analytics, or related fields, with a proven track record of leadership in large-scale, complex environments. Demonstrated expertise in Tableau/Sigma (5+ years) and ETL tools (3+ years), with deep knowledge of data management systems, governance, and best practices. Advanced proficiency in MS Excel, SQL and scripting languages (Python, R), with experience architecting and optimizing data pipelines and analytical workflows. Strong Understanding of Agile processes and tools (e.g. JIRA) and data architecture and flows Extensive experience managing large databases, complex data structures, and advanced data transformation and validation methods. Exceptional strategic thinking, problem-solving, and critical analysis skills, with the ability to navigate ambiguity and drive results in fast-paced, dynamic environments. Proven ability to communicate and present complex analytical concepts to senior leadership and non-technical audiences. Demonstrated commitment to diversity, opportunity, and inclusion, with experience building and leading high-performing, inclusive teams. Experience operating in Agile environments, with strong project management and stakeholder engagement skills.

Preferred qualifications, capabilities, and skills

Working knowledge in one or more general purpose programming languages and/or automation scripting Practical experience with public cloud