Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Corporate Investment Bank, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

 

Job responsibilities

Regularly provides technical guidance and direction to support the business and its technical teamsProvide technical support for customers post-sales processes and provide developers with customers’ feedbackReport on multiple product performances using service level agreements as basisAnalyze customers’ needs and suggest upgrades or additional features to meet their requirementsLiaise with the sales department and product teams to ensure new products and current concerns are being addressedServes as a function-wide subject matter expert in one or more areas of focusInfluences peers and project decision-makers to consider the use and application of leading-edge technologiesAdds to the team culture of diversity, opportunity, inclusion, and respect

 

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesSolid technical background with hands on experience in digital technologiesExcellent verbal and written communication skills required for client and partner conversationsStrong analytical and problem-solving skills to assist in troubleshootingAbility to translate technical aspects to non-technical audiencesStrong follow up skills for tracking and remediation of identified actions with a solution focus

 

Preferred qualifications, capabilities, and skills

Experience with Grafana, Geneos and Splunk and the data analysis of the outputsKnowledge of the Payment process rails such as Real Time Payments, Automated Clearing House, Payment FX processing, Wires, Push to Card, eWallet, and JPM Coin Intermediate knowledge and use of PowerPoint for client facing presentations