As an actively contributing member of the Global Enterprise Technology Crisis Management Team having regional lead responsibilities, you will work closely with Business Resiliency peers within each Sub Line of Business across Enterprise Technology, Technology, and Firmwide Business Resiliency functions to assess, collate and represent Enterprise Technology during scheduled Crisis Management calls and throughout each Business Resiliency incident lifecycle having potential to impact our staff or owned Essential Services. The team’s mission and commitment is to represent Enterprise Technology during all Business Resiliency events, to leverage trusted data to support triage, to provide timely and contextual communications to identified stakeholders whilst ensuring our owned Essential Services remain available and we can accurately report upon staff impacts and status of recovery strategies.
Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.
As an experienced Technology Support Lead at JPMorgan Chase within the Global Enterprise Technology Crisis Management Team, you will work closely with Business Resiliency peers within each Sub Line of Business across Enterprise Technology, Technology, and Firmwide Business Resiliency functions to assess, collate and represent Enterprise Technology during scheduled Crisis Management calls and throughout each Business Resiliency incident lifecycle having potential to impact our staff or owned Essential Services. You’ll put your experience to work across the board, leading an incredibly talented team in areas like Change Management, Incident and Problem Management. You’ll be responsible for management communication and client relationship management. You’ll use your critical thinking skills to establish the team’s functional goals and set priorities and objectives that align with our overall strategy. You’ll oversee areas like incident management, change management, impact identification, management communication, Risk and Controls, client relationship management, service improvement, discovery/gathering/documenting of business needs and data and requirements. You’ll coach, manage and mentor people, both in-house and in working collaboration with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network.
Given the critical role JPMC plays in the world economy, Business Resiliency remains a key area of focus for the firm. Enterprise Technology (ET) Business Resiliency (Incident/Crisis) Management (ETCM) is responsible for providing dedicated support to the seven sub-LOB(s) within ET (inclusive of assets not limited to employees, process, and functions) so that it can swiftly adapt and respond to a disruptive event be that local, regional, or global in order to maintain our owned Essential Services whilst safeguarding people, assets and the reputation of JPMC. You'll be responsible for stakeholder communication and client relationship management. You'll use your critical thinking skills to establish the team's functional goals and set priorities and objectives that align with our overall strategy. You'll coach, manage and mentor people, both in-house and in working collaboration with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. Global network.
Key Responsibilities
Assess events for disruption to Enterprise Technology (employees, processes, and functions), subsequent stakeholder communications and escalation where requiredCollaborate across Enterprise Technology Sub Lines of Business to gather feedback on impacts of disruptions that require invocation of the Crisis Management ProcessSupport execution of the Firmwide Business Resiliency policies and standards, partnering with stakeholders and Firmwide resiliency teamsParticipate in the centralized Firmwide Simulation Utility (FSU) which demonstrates End-to-End resilience of plans which support the recovery of Essential Services, against impact tolerances.Participate in Firmwide Technology Resiliency (FTR) events which demonstrates recovery / repave capabilities of infrastructure and applications.Required qualifications, capabilities and skills
Bachelor’s Degree in Computer Science related disciplinesMinimally 8 years experience in business resiliency, crisis management, operational risk or global security/intelligence functionExperience in making data driven analytical judgements that support the end-to-end Business Resiliency Incident / Crisis lifecycleDemonstrated experience working closely with, and across, multiple teams in a global organization; ability to build relationships both from a customer and technical point of viewAbility to carry out complex tasks under time pressure, while maintaining a high level of attention to detail and accurate workAnalytical thinking- thinking through problem in a systematic wayInitiative - self-motivated, able to realise the need for change and seek feasible solutions culminating in process grounded recommendations Proven ability to communicate effectively, both written and orally, to ensure effective communications, whilst remaining conscious of the audience tailoring messaging to maximize impactTimely escalation of critical and/or complex issues as requiredIn date Certificate of BCI (CBCI) Examination