Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in the Corporate Sector's Employee Platform, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firmManage and maintain Wintel servers, SQL databases, Oracle databases, and NAS devices. Oversee the integration of services across multiple applications. Design and maintain processes for ingesting and analyzing Share Drive Metadata. Monitor and enforce security policies and compliance standards. Provide technical oversight and identify potential risks and vulnerabilities. Develop and maintain reporting mechanisms for Share Drive compliance. Collaborate with cross-functional teams to ensure alignment and integration of services. Implement continuous improvement initiatives to enhance efficiency and effectiveness. 

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesProficiency in installing, configuring, and troubleshooting Windows Operating SystemKnowledge of Windows internals for effective management and automationAbility to install and configure vendor applicationsSkills in designing and managing distributed systems and diagnosing and resolving application issuesAbility to monitor and optimize application performanceFamiliarity with SQL Server installation, configuration, and database managementExperience with CI/CD pipelines, DevOps practices, version control, and automated testing. Experience in effectively communicating with vendorsExperience to document configurations and ensure compliance. 

Preferred qualifications, capabilities, and skills

Experience with one or more general purpose programming languages and/or automation scriptingWorking understanding of public cloud