Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in Commerical & Investment Bank - Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job Responsibilities:

Serve as a Senior SME within the Issues Management TeamEnsure timely and accurate resolution of production issues. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolvedEffectively communicate root cause analysis of issues to internal and external stakeholders as directedBuilds and maintains strong relationships with JPMC business partners and technology teams to identify process improvement opportunitiesCollaborates with JPMC business partners and technology teams to understand application functions and related downstream processing componentsLeads and ensures assigned project activities are completed within established timelines

 

Required qualifications,capabilities and skills:

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesBachelor’s degree or minimum 7+ years or relevant experience in performing complex research, troubleshooting, resolving and writing Advanced SQL queriesDemonstrated strong technical skills, business acumen related to data management, performing complex research and Merchant Services payments processingExperience with SQL, Oracle Database, AWS Cloud, AWS Snowflake, Splunk, Unix and Linux CommandsExcellent communication skills, organizational, time management skills and client facing experienceAbility to work independently with minimal supervision as well as collaborate within a groupExperience with incident management, production support and problem management processesExperience with Large Language Models (LLM) and experience in automation

 

Preferred qualifications, capabilities and skills:

Ability to influence and lead technical conversations with other resolver groups as directedExecutive Presence including summarizing, recommending and presenting issues as well as solutions to Senior Managers and Executive Leadership as requestedAble to influence internal stakeholders and peers and spearhead process improvement initiatives within Production ManagementCollaborates with Application Management and Development teams to understand application functions and related downstream processing components