Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in Corporate Investment Bank - Payments Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

 

Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firmSupports the day-to-day maintenance of the firm’s systems to ensure operational stability and availabilityAssist in the monitoring of production environments for anomalies and address issues utilizing standard observability toolsIdentify issues for escalation and communication, and provide solutions to the business and technology stakeholdersAnalyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructureCollaborates closely with Payment Technology Development, Operations, and relevant Business teamsCoordinate incidents/issues and help lead them to effective and efficient resolution within defined SLA/SLOOrganize and distribute team workload to help achieve various service levelsDocuments and shares subject matter expertise within our team and organization via internal forums and communities of practice

 

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesDemonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloudExperience in observability and monitoring tools and techniquesExposure to processes in scope of the Information Technology Infrastructure Library (ITIL) frameworkProficiency in SQL and understanding of relational database conceptsFamiliarity with Unix/Linux operating systems and shell scriptingUnderstanding of data structures, algorithms, and performance optimization principlesExcellent verbal and written communication skills to communicate to wide audiences, including senior leadership

 

Preferred qualifications, capabilities, and skills

Experience with one or more general purpose programming languages and/or automation scriptingWorking understanding of public cloud (AWS)Previous experience working banking or finance industryExperience building/configuring observability in tools such as Dynatrace, Datadog, Grafana, etc.