We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. 

As a Technology Support III team member in the Corporate Technology organization, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job Responsibilities:

Act as the second line of support for requests involving Branch hardware or applications and operations processesPartner with various Support groups team and product owners to resolve issues, defects, and conduct root cause analysisBe a problem solver for onsite vendors requesting help with operational support questions responsible for providing deployment support and technical assistance and support related to software and hardware configuration. Responds to queries, runs diagnostic programs, isolates problem, and implements solution.Communicate and promote and drive the strategic direction of the firm, delivering technology solutions that meet internal and external needsCollaborate effectively with peer groups to identify and highlight best practices in support through continuous assessment and elevate process and product recommendations to senior managersAnalyze identify gaps in process, and offer ideas for improvement in areas that require remediation or enhancementAnalyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

 

Required qualifications, capabilities, and skills:

Formal training or certification on software engineering concepts and 3+ years applied experience.        BS/BA degree or equivalent experienceAdvanced knowledge, technical problem resolutionExperience gathering and analyzing data to effect meaningful change in areas that need improvementAdvanced knowledge of PC and Network architecture, design, and business processesAbility to communicate and drive the strategic direction of the firm, delivering technology solutions that meet internal and external needs Effectively collaborate with peer group to identify and highlight best practices in support through continuous assessment and elevate process and product recommendations to senior managersProactively identify gaps in process, and offer ideas for improvement in areas that require remediation or enhancement