Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

 

As a Technology Support III Specialist at JPMorgan Chase within the INFRASTRUCTURE PLATFORMS Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. 

 

Job Responsibilities

Apply technical knowledge and solve problems using methodologies for projects of moderate scope, focusing on improving data and systems running at scale, and ensure end-to-end monitoring of applications.Work commandingly as an individual in a highly customer-focused Payments Affinity Team, providing 24/7 support for critical systems.Resolve nuances and determine appropriate escalation paths.Communicate clearly and concisely with both technical teams and non-technical stakeholders.Analyze quickly and accurately to identify root causes of issues.Monitor multiple systems simultaneously and respond to incidents in real-time.Execute conventional approaches to build or break down technical problems.Document incidents, procedures, and resolutions effectively.Coordinate skillfully with cross-functional teams, including DevOps, Network, and Security.

 

Required Qualifications, Capabilities, and Skills

Formal training or certification on software engineering concepts and 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.Skilled in managing and troubleshooting Windows and Linux environments.Comprehensive understanding of networking protocols such as TCP/IP, DNS, DHCP, VPNs, and firewalls, with basic troubleshooting capabilities.Proficient in using real-time monitoring tools like Splunk and Grafana.Basic proficiency in scripting languages such as PowerShell, Bash, and Python for automating tasks and analyzing logs.Experienced with platforms like ServiceNow and Jira for effective incident management.Knowledgeable in common enterprise applications and adept at troubleshooting related issues.Capable of reading system logs, conducting health checks, and identifying potential issues before they escalate.Actively participates in Root Cause Analysis (RCA) calls for P1/P2 issues to identify underlying problems and solutions.Enhances Grafana dashboards with additional telemetry identified through root cause analyses of previous incidents.Willing to work in 24/7 rotating shifts to ensure continuous system monitoring and support.

 

Preferred Qualifications, Capabilities, and Skills