At JPMorgan Chase, we are committed to delivering outstanding service and innovative solutions to our clients. As a global leader in financial services, we value diversity, collaboration, and a client-first mindset. Joining our team means being part of a dynamic organization that prioritizes professional growth and development. We offer competitive benefits, opportunities for career advancement, and a supportive work environment that encourages creativity and teamwork. If you're eager to drive impactful client support and thrive in dynamic environments, we invite you to explore the exciting opportunities with us.

As a Transmission Support Specialist within the Access Support Help Desk, you will assist Tier 1 specialists in resolving inquiries, deliver exceptional client experiences, and ensure compliance with business requirements. You will proactively address processing errors, support policy development, and contribute to the overall success of the team.

Job responsibilities

Assist Tier 1 specialists in resolving inquiries via phone, email, and internal case transfer.Deliver exceptional client experience while maintaining business requirements and controls.Advocate for clients to ensure their needs are met with business partners.Escalate issues timely, following defined escalation procedures.Reach out proactively to clients and internal partners to address processing errors or support changes.Partner with leadership, team members, and business partners to resolve client issues and meet goals.Support the development and maintenance of policies, procedures, and training materials.Develop business and application knowledge independently for continued effectiveness.Ensure client satisfaction and confidence in JP Morgan’s service offering, based on CSAT standards.Assist specialists in person, on phone, or via chat, contributing to Help Desk SLAs.Open tickets with product and/or tech, follow through until resolved, and assist in resolving aging cases.

Required qualifications, skills, and capabilities:

Strong problem-solving and decision-making skills.Excellent verbal and written communication skills.Ability to work independently and as part of a team.Proficiency in Microsoft Office and standard PC skills.Ability to prioritize, handle multiple tasks, and work under pressure in a team environment.Self-motivated and self-managing, demonstrating sound judgment and effective decision-making.

Preferred qualifications, skills, and capabilities:

Experience in technical support or a related field.Familiarity with JP Morgan products and services.Experience with process improvements and project management.

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.