Join a team where your technical expertise and client focus drive real impact for global businesses. 

 

Job Summary:

As a Technology Support I - High Growth Tech (Team Leader) in the API Support team, you provide critical technical support to our clients and partners. You ensure seamless transaction processing, resolve technical issues, and advocate for client needs. You help us deliver outstanding service and maintain high standards of client satisfaction. Together, we create solutions that drive business success and foster lasting relationships.

Job Responsibilities

Manage and resolve client and partner inquiries via phone, email, and internal case transfers  Advocate for client needs when collaborating with business partners  Escalate and address critical or urgent requests swiftly and efficiently  Troubleshoot and investigate connectivity issues, processing failures, and transactional inquiries  Communicate with clients and partners to resolve processing errors or support platform changes  Monitor queues to identify issues and proactively notify clients of outages or disruptions  Collaborate with leadership, team members, and business partners to resolve issues and achieve goals  Support the development and maintenance of policies, procedures, and training materials  Ensure client satisfaction and confidence in JPMorgan Chase products and services  Maintain operational risk controls and adhere to established procedures  Foster strong working relationships with business and technology partners  

Required Qualifications, Capabilities, and Skills

Minimum 3 years of customer service or call center experience, including 2 years in technical support  Strong attention to detail and pattern recognition skills  Highly motivated, self-managing, and demonstrates sound judgment  Effective analytical and problem-solving abilities  Excellent oral and written communication skills  Ability to manage multiple work streams simultaneously  Strong time management and organizational skills  Skilled at translating complex technical information into simple terms  Willingness to work outside normal hours, including weekends and holidays  Ability to work remotely  Proven ability to manage operational risk through adherence to procedures and controls  

Preferred Qualifications, Capabilities, and Skills

Experience supporting API-based financial services  Familiarity with incident management and escalation processes  Knowledge of transaction processing systems  Experience in a high-growth or fast-paced technology environment  Demonstrated ability to train or mentor team members  Proficiency with monitoring and case management tools  Track record of building strong relationships across business and technology teams