Join us in a pivotal role where your deep expertise leads operational excellence in technology support, enhancing system stability and performance across full stack technologies.

 

As a Technology Support Director within the Consumer & Community Bank Technology organization, you will lead teams ensuring operational stability, availability, and performance of our production services meet our overall resiliency requirements. Leverage your deep expertise and industry knowledge to set the strategic direction, influence the organization, and maintain and enhance all internally and externally developed systems, ensuring a seamless user experience, and fostering a culture of continuous improvement. 

 

Job responsibilities

Develop and Maintain Technology Resilience Strategy: Create and maintain a technology resilience roadmap aligned with the overall business Strategy ensuring it addresses potential threats and vulnerabilitiesEstablish resilience policy and ensure compliance with Enterprise standardsWork to ensure business impacts are clearly defined and align to technology capabilitiesMaintain technology recovery plansImplement and manage necessary controls and processes minimizing risk across the environmentAnalyze and report on testing activities and outcomesDevelop risk mitigation strategiesParticipate in incident response where required and collaborate with various stakeholders across the organization Ensure appropriate escalations and communication strategies are in place, and guide decisions relative to technology resilienceDevelop and oversee policies and procedures to ensure operational stability and availabilityEnsure issues and solutions are appropriately escalated and communicated with the business and technology stakeholders throughout the resolution process 

 

Required qualifications, capabilities, and skills

7+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloudExperience managing large scale resiliency and testing programsProficient in observability and monitoring tools and techniquesDemonstrated experience in executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

 

Preferred qualifications, capabilities, and skills

Working knowledge in one or more general purpose programming languages and/or automation scriptingDemonstrated experience with public cloud recovery programs