Join us in a pivotal role where your deep expertise leads operational excellence in technology support, enhancing system stability and performance across full stack technologies.

 

As a Technology Support Director - Mission Control within Consumer & Community Bank Technology team, you will lead teams ensuring the operational stability, availability, and performance of our production services. Leverage your deep expertise and industry knowledge to set the strategic direction, influence the organization, and maintain and enhance all internally and externally developed systems, ensuring a seamless user experience, and fostering a culture of continuous improvement.

 

Job responsibilities

Directly manage multiple areas with strategic and transactional focus to enable technology support teams to deliver end-to-end application or infrastructure service delivery for the successful business operations of the firmDevelop and oversee policies and procedures to ensure operational stability and availabilityDevelop and oversee monitoring of production environments for anomalies, address issues, and lead evolution utilizing standard observability toolsEnsure issues and solutions are appropriately escalated and communicated with the business and technology stakeholders throughout the resolution process until service is restoredOversee incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

 

Required qualifications, capabilities, and skills

7+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesExperience managing applications or infrastructure in a large-scale technology environment both on premises and public cloudProficient in observability and monitoring tools and techniquesDemonstrated experience in executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

 

Preferred qualifications, capabilities, and skills

Working knowledge in one or more general purpose programming languages and/or automation scriptingDemonstrated experience with public cloud