Job Title

Technology Solutions Analyst

Job Description Summary

The Technology Solutions Analyst provides critical client support at the Global, Regional, and Property/Entity levels. This role focuses on ensuring the effective use of enterprise systems such as Yardi Voyager, Nexus (Bottomline), MRI, and related applications. As the primary point of support for these technologies, the analyst serves as a subject matter expert, providing guidance on system functionality, resolving complex issues, delivering high-quality client software support within defined budgets and SLAs and promoting best practices for accurate and efficient accounting processes. By collaborating with cross-functional teams and stakeholders, the Technology Solutions Analyst drives operational excellence, system optimization, and a seamless user experience across the organization.

Job Description

Core Responsibilities:

Monitor and manage the ServiceNow queue, ensuring timely response to client requestsResolve AP/AR transactional issues across supported modules and business functionsValidate and support Analytical/Custom/Scheduled/Standard report issuesResolve request requiring programming language (SQL) data fix packagesConfigure system settings: Attribute, Button Setup, Custom Tables, Lookups, Procurement, TasksProvide compliance audit reports: SOC1, AC18, UARPerform data imports/exports for client onboardings, transitions and on-demand projectsSupport object-related issues: bank, contact, lease, property, tenant, user, vendor, workflowValidate and advise on employee/user setup access and permissions issuesPerform baseline (ADO) and system maintenance: account tree, charge code, chart, GL, job typeLead and facilitate the daily Change Management (CHG) deployment processCollaborate with Dev Team to organize/deploy Prod Release items and document outcomesWork with Platform, Design, and Dev teams to optimize system performanceCommunicate systemwide updates, product enhancements, and Support projects to user baseCreate and maintain ServiceNow Knowledge Articles (KBAs) for Global Service Desk (GSD) useProvide guidance on best practices for standard system operations and proceduresTroubleshoot system errors and analyze data anomalies to ensure operational continuityLiaise with third-party vendors and support teams to resolve escalated issuesIdentify and communicate opportunities for system optimization and user trainingAnalyze service request trends and collaborate with clients to reduce recurring incidentsPrepare and interpret client metrics and status reportsEngage stakeholders to support resolution of business challengesProvide support on additional tasks and projects as required

Position Requirements:

2-3 years support experience - Nexus (Bottomline) / MRI / Yardi Voyager 7SFluency in SQL programming languageStrong knowledge of Microsoft Excel, including formulas, pivot tables, and data analysis toolsGeneral accounting knowledge1+ year of experience supporting accounting or real estate softwareBachelor's Degree (preferred)

 

 

 

INCO: “Cushman & Wakefield”