About Team:
Sam’s Club is our membership-based business model that offers our members unmatched value and a curated product assortment, we innovate with leading technologies like Scan & Go, Club Pickup, and flexible home delivery options. Our specialty services further enhance member benefits, including travel, auto buying, pharmacy, optical, hearing aid centers, custom cakes, tire & battery services, and comprehensive business operations support.
Our team is dedicated to ensuring a seamless customer experience by actively monitoring and maintaining the Sam's Club e-commerce site and Scan & Go application. This involves swift resolution of production issues, collaborating with development teams to address gaps and implement enhancements, all while leveraging deep retail business acumen and technical troubleshooting skills. We also work on member complaints which comes via call center associates.
What you'll do:
Incident Management & Technical Support: Provides comprehensive technical support to resolve all member issues, including troubleshooting and debugging. Analyzes logs to identify root causes and implements proactive solutions.
System Observability & Automation: Conducts real-time monitoring and performance analysis using tools like Grafana, Open Observe, and App Insights. Establishes proactive alerting to prevent potential issues.
Outage Resolution & Efficiency: Drives rapid service restoration during incidents by leading outage calls and conducting thorough analysis. Enhances productivity through automation of routine tasks and continuous enhancements of monitoring tools.
Documentation & Compliance: Manages and meticulously documents all incidents and service requests within ITSM tools (e.g., ServiceNow).
What you'll bring:
Required Skills:
Technical Expertise: Proficient in Java, React, and Azure/Kubernetes.
Problem Solving: Strong analytical and debugging skills with expertise in log analysis and root cause identification.
System Understanding: Solid grasp of application architecture and inter-component interaction.
Communication & Collaboration: Excellent communication skills for effective cross-functional team collaboration and issue resolution.
Production Support: Proven experience in production/application support roles. Monitoring & Observability: Expert in leveraging tools like Grafana, Open Observe, Splunk, and Dynatrace for comprehensive monitoring, reporting, and alerting.
ITSM Tools: Familiar with incident management and documentation platforms including Jira and ServiceNow.
About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.
We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Flexible, hybrid work
We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.
Benefits
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Belonging
We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.
At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.
Equal Opportunity Employer
Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in computer science, information technology, engineering, computer information systems, or related area and 5 years’ experience in production support, software support, or technical support.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Both software and hardware troubleshooting., Technical support operations, account management, or customer support.Primary Location...4,5,6, 7 Floor, Building 10, Sez, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India