Our client, an Electric Utilities organization, is seeking a Technology Operations Tech to join their team. As a Technology Operations Tech, you will be part of the Information Technology department supporting the Client Services team. The ideal candidate will have strong analytical skills, a customer-focused mindset, and effective communication abilities which will align successfully in the organization. **Job Title:** Technology Operations Tech **Location:** Waukesha, Wisconsin **What's the Job?** + Monitor the health of IT systems, including network, server hosting, storage, applications, database, collaboration platforms, and client endpoints. + Perform troubleshooting, problem resolution, and escalation of service issues. + Oversee the preventive maintenance of various systems including patching, configuring, testing, and performing upgrades to ensure systems run with limited interruption due to failures or outages. + Document all incidents through a ticketing system and maintain logs of resolutions. + Adhere to defined business processes and demonstrate compliance with company policies and procedures. **What's Needed?** + Associate degree in Computer Science, Management Information Systems, or related discipline; A+, Network+, or MCP certification preferred. + Minimum 3 years of technical support experience in supporting IT services. + Proficiency with troubleshooting complex systems, hardware, and application issues. + Strong organization and analytical skills. + Effective oral/written communication and interpersonal skills. **What's in it for me?** + Opportunity to work in a dynamic and technology-driven environment. + Collaborative team culture that values diverse perspectives. + Professional growth and development opportunities. + Engagement in meaningful projects that impact the organization. + Access to cutting-edge technology and tools. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.