Who We Are\tCisco’s IT Workforce Collaboration (ITWfC) team powers the future of work — enabling our employees to connect, collaborate, and create without limits.We focus on delivering intelligent, seamless experiences using Cisco’s best-in-class technologies like Webex Meetings, Messaging, Control Hub, and advanced Video Collaboration Devices. \tWe are innovators. We lead with agility. We are deeply committed to human-centered design and bold thinking, using automation and AIOps to scale and transform collaboration at Cisco and beyond. \tCome join us and help build the next generation of workforce collaboration! \t  -------------------------What You’ll Do\t  \tAs a AIOps - Technical Systems Engineer, you will: \t* \tDeliver support for global Webex Collaboration Services, Messaging, Meetings, and Video Devices. \t* \tServe as a technical escalation point for complex incidents and service disruptions across collaboration environments. \t* \tDesign, deploy, and operationalize AIOps-driven solutionsto automate incident detection, root cause analysis, and proactive resolution. \t* \tAnalyze large datasets from collaboration services (telemetry, logs, events) to drive predictive insights and continuous improvement. \t* \tDevelop operational automations (using APIs, Python, or other scripting languages) to improve team efficiency and response times. \t* \tLead or contribute to global enterprise collaboration projectsincluding new product introductions, upgrades, and technology transformations. \t* \tPartner with engineering, architecture, and platform teams to enhance observability, resiliency, and service quality. \t* \tAssist with executive-level support escalations, problem management, and root cause remediation activities. \t* \tMaintain detailed technical documentation, knowledge bases, and runbooks. \t* \tParticipate in a rotational on-call schedule supporting critical services after hours when necessary. \t*  -------------------------Who You’ll Work With\t  \tYou’ll be a key member of Cisco’sIT Workforce Collaboration (ITWfC) team — a passionate, fast-paced, and forward-thinking group that sits at the intersection of technology and the employee experience. \tYou’ll collaborate closely with: \t* \tPeer engineers and service managers Cisco product teams (Webex, ThousandEyes, AppDynamics) Cisco's AIOps Center of Excellence Architecture and Enterprise IT teams \tTogether, we create collaboration experiences that simply work — intelligently, predictively, and at scale. \t  -------------------------Who You Are\t  \t* \tAn experienced and driven IT professional with deep technical expertise in collaboration services and a passion for innovation. \t* \tSkilled at operating complex collaboration and networking environments — but just as excited about automating and optimizing them. \t* \tAnalytical, data-driven, and always thinking proactively to prevent issues before they impact users. \t* \tAn outstanding communicator who can clearly articulate technical details to peers, leaders, and non-technical stakeholders. \t* \tA natural collaborator and problem-solver who thrives in an agile, fast-changing environment. \t*  -------------------------Minimum Qualifications\t  \t* \tBachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent work experience. \t* \t5+ years of IT experience supporting enterprise collaboration technologies. \t* \tHands-on expertise with Cisco Webex platform (Meetings, Messaging, Control Hub) and Webex Video Devices (Room Series, Desk Series, Boards). \t* \tStrong experience with collaboration infrastructure: Cisco Unified Communications Manager (CUCM), Expressway, CUBE, and telephony fundamentals. \t* \tPractical experience in AIOps practices: automated monitoring, event correlation, predictive analytics, and operational automations. \t* \tFamiliarity with observability tools like ThousandEyes, AppDynamics, Webex Control Hub Analytics, Splunk, Moogsoft, or similar. \t* \tAutomation/scripting skills (Python, REST APIs, or similar) to create operational workflows and scripts. \t* \tUnderstanding of networking concepts: VLANs, VPNs, Wi-Fi, firewall security, and troubleshooting methods. \t* \tComfortable with Unix/Linux console commands for diagnostics and troubleshooting. \t* \tExcellent problem-solving, project management, and documentation skills. \t* \tExperience working in Agile/DevOps environments using Jira, Confluence, and Kanban boards. \t*  -------------------------Preferred Qualifications\t  \t* \tCisco certifications: CCNA Collaboration, CCNP Collaboration, or equivalent. \t* \tFormal training or certifications in AIOps, AI/ML, or related operational automation domains. \t* \tExperience delivering executive-level support and incident management. \t* \tFamiliarity with ITSM practices and tools like ServiceNow. \t* \tProject leadership experience — including leading technology deployments, upgrades, or optimization initiatives. -------------------------Why Cisco and ITWfC At Cisco, and especially within IT Workforce Collaboration, we believe in building aworkforce powered by intelligence, inclusion, and innovation.We drive digital transformation not just with technology — but with bold thinking, fearless creativity, and passionate people.\t  \tBring your whole self to work. Make your mark on the future of collaboration.Be You, With Us.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.