Our client, a leading financial services organization, is seeking a Technical Support Specialist to join their team. As a Technical Support Specialist, you will be part of the IT Support Department supporting a high-profile user community. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a proactive attitude, which will align successfully in the organization. **Job Title:** Technical Support Specialist **Location:** New York, NY **What's the Job?** + Provide software and hardware support to end-users in a professional banking environment. + Configure, install, and test hardware components, including hardware deployment and replacements. + Manage hardware and software service issues via the ServiceNow ticketing system to ensure timely resolution. + Assist with administration of Virtual/Desktop/Laptop Management and infrastructure applications such as VDI, patch management, encryption, and anti-virus solutions. + Backup, recover, and reimage user devices remotely and at the user’s desk, ensuring data integrity and device functionality. **What's Needed?** + 3-5 years of experience providing software/hardware support in a professional setting. + Knowledge of server, Cisco technology, and troubleshooting MS Office applications including MS Teams, Outlook, and Windows OS. + Experience with Virtual/Desktop/Laptop Management, incident/request management, and ticketing systems such as ServiceNow. + Proficiency in data backup, recovery, and device reimaging techniques. + Strong customer service skills and ability to work independently in a fast-paced environment. **What's in it for me?** + Opportunity to work in a dynamic and professional banking environment. + Engage with cutting-edge technology and infrastructure support tools. + Gain valuable experience supporting executive-level users. + Work onsite in New York City with a consistent schedule from Monday to Friday, 8 am to 5 pm. + Potential to develop your skills in a supportive and inclusive workplace. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.