**Description** SAIC is seeking a Technical Support Specialist to support a large federal government agency in Washington, DC. Employee will perform on-site, at a secure government location on one of three shifts, including some weekends and holidays. **Shifts available:** + Sunday-Thursday, 10:30pm-7:15am + Monday-Friday, 2:30pm-11:15pm **Description of Duties:** + Perform advanced, day-to-day operational maintenance, support, and upgrades for complex operating systems and mobile workstations. + Coordinate, direct, and perform complex software installations. + Develop, implement, and promote standard operating procedures and schedules. + Manage, maintain, and repair enterprise devices for remote global workforce with a user base of more than 20K. + Utilize an IT Service Management ticketing system (ServiceNow) to document incidents and requests and the respective resolutions and fulfillments. + Perform administrative tasks on devices in-person and remotely to support a broad range of issues. + Attend to customers visiting the office in-person via scheduled appointments and walk-ins. + Organize, configure, and perform troubleshooting on devices brought in for (re)imaging. + Offer timely technical support and teach users how to operate devices correctly. + Update and prepare official documentation and records for Leadership and team awareness as well as for future reference. + Undergo continual training to stay current on corporate and team policies in addition to troubleshooting methods. + Identify, monitor, and notify team and Leadership of trending issues, requests, and/or other pertinent matters. **Qualifications** **Required Education & Experience:** + Associates and 3 year of related experience; Bachelors and 2 years; OR high school and 5 years of related experience. + Ability to focus on ticketing and monitoring systems for sustained periods. + Ability to follow standard operating procedures and comply with data entry standards. + Strong oral and written communication skills with experience working directly with end-users, including VIPs. + Excellent customer service skills. + Experience with imaging mobile devices. + Experience with Microsoft Active Directory and Group Policies. **Required Clearance:** + US Citizenship. + Active interim secret clearance or higher. Must be able to obtain a secret clearance. **Desired Experience, Skills, & Certifications:** + Microsoft System Center Configuration Manager (SCCM) or Microsoft Endpoint Configuration Manager (MECM). + Microsoft PowerShell. + TCP/IP based networking. + Defender Anti-Virus Software. + IT service life cycle management (design, build, test, deploy). + Microsoft certifications. + CompTIA A+, Network+, Security+. Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. REQNUMBER: 2511943 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability