Technical Support Specialist - A/V Conferencing Work Location:100% Onsite in Augusta, Maine Work Schedule: Monday through Friday, 7:00am to 4:00pm or 8:00am to 5:00pm 6 months Top 3 Skills: + Technical writing and documentation experience + Experience with Lenovo ThinkSmart products and/or Logitech systems + Experience with Microsoft products such as MS Teams and Excel + Experience with audio/visual conferencing systems Job Description: + Create a complete inventory of all A/V conferencing systems supported + Create a set of documentation for every type/category A/V conferencing system. + Site survey, assessment, product selection, and purchasing. + Installation and deployment, including inventory and account setup tasks. + Technician-centric documentation for support and troubleshooting. + Self-service instructions for use and basic troubleshooting. + Replacement/refresh of existing systems. + Decommissioning, including inventory and account deletion tasks. + Create a process for periodic quote/price updates for all standard offerings. + Work with management to create a service catalog for A/V Conferencing. + SharePoint page with standard offerings for various room sizes, use-cases, and optional add-ons. + Support rates for each type/size of room. + Work with CTS to update the A/V service offerings in Assyst, creating any new ones as necessary. Skills and Abilities: + Organization + Time management and scheduling + Microsoft Excel + Clean driving record + Generate technical documentation + Generate customer-friendly self-service documentation + Customer service Knowledge: + Lenovo ThinkSmart products + Lenovo ThinkSmart management portal + Logitech Rally ecosystem + Logitech Sync management portal + Microsoft Teams Rooms management infrastructure + Zoom Meetings management infrastructure + A/V conferencing systems ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.