The Technical Support Representative provides technical support and inside sales assistance for Newall digital readout systems, linear encoders, and BEI rotary encoders, playing a critical role in ensuring customer satisfaction and the reliable operation of technical products. Under limited supervision, this role handles a range of customer service and technical support activities, including responding to inquiries, troubleshooting product issues, examining warranty claims, and managing customer returns and exchanges. The position involves using diagnostic tools such as oscilloscopes and voltmeters to analyze waveforms, repairing electronic equipment and sensors, analyzing and documenting faults, and providing product and pricing information. The Technical Support Representative works cross-functionally to resolve technical issues, support delivery schedules, and address billing inquiries, while promoting positive customer relationships through clear, professional communication and strong writing and interpersonal skills. - # General Responsibilities + Responds to customer inquiries and resolves technical issues through various channels, such as phone, email, chat, or in-person. + Diagnoses and troubleshoots hardware, software, network, or system issues, and provides step-by-step solutions. + Offers guidance and education to customers on how to use products and services effectively. + Utilizes technical manuals, documentation, and other resources to resolve customer issues. + Provides regular updates to customers about the status of their issues and expected resolution times. + Generates reports on support activities, issue resolution times, and customer satisfaction metrics. + Collects feedback from customers on the support experience and uses it to improve processes and services # Experience / Qualifications + Relevant work experience or knowledge of the role + Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands + Strong organization, planning and time management skills to achieve results + Holds self-accountable to achieving goals and standards + Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel) # Additional Job Details: + Provide technical support and inside sales assistance for digital readout systems, linear encoders, and related products + Troubleshoot, repair, and document faults in electronic equipment and sensors using tools such as oscilloscopes and voltmeters + Assist customers with product selection, applications, systems integration, and sensor compatibility (PLC, CNC, PC controls) + Provide quotes, product and pricing information, and sales support to customers and field sales teams + Manage customer orders, returns, repairs, replacements, and warranty claims; track and communicate order status + Act as a liaison between customers, field sales, and internal teams to resolve technical and service issues + Maintain accurate documentation of customer interactions, actions taken, and technical findings + Contribute to technical documentation and utilize internal product knowledge resources + Strong written communication skills and attention to detail required + Ability to travel approximately 5% of the time **\#LI-SK1** # Hourly Base Pay Range: $24.60 - $33.83 _At Sensata, our employees are the key to our success and growth. We recognize that each individual brings their own unique experience, therefore the base salary range information shown above is a general guideline only. Sensata considers several factors when extending an offer, including, but not limited to, a candidate’s experience and qualifications, as well as internal equity, market and business considerations. In addition to base salary, Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave._ # Smarter _Together_ + Collaborating at Sensata means working with some of the world’s most talented people in an **enriching environment** that is constantly pushing towards the next best thing + Employees work across functions, countries and cultures gaining **new perspectives** through mutual respect and open communication + As OneSensata, we are working together to make things work together Click here to view Sensata Recruitment Privacy Statement (https://www.sensata.com/sensata-recruitment-privacy-policy) Click here to view our Sensata Recruitment Privacy Statement for China (https://www.sensata.com/sites/default/files/a/sensata\_china\_recruitment\_privacy\_policy.pdf) **NOTE: If you are a current Sensata employee (or one of our Affiliates), please** **back out of this application** **and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.** Return to Sensata.com **Read our Fraud Advisory (https:** //www.sensata.com/careers) # Sensing is what we do. In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille. Sensata Technologies is a global industrial technology company striving to create a safer, cleaner, more efficient and electrified world. Through its broad portfolio of mission-critical sensors, electrical protection components and sensor-rich solutions, Sensata helps its customers address increasingly complex engineering and operating performance requirements. With more than 19,000 employees and global operations in 15 countries, Sensata serves customers in the automotive, heavy vehicle & off-road, industrial, and aerospace markets. Learn more at **sensata.com** and follow Sensata on LinkedIn (https://www.linkedin.com/company/sensata-technologies/) , Facebook (https://www.facebook.com/SensataTechnologies) , **Instagram (https://www.instagram.com/sensatatechnologies/)** and X (https://twitter.com/Sensata) . # Note to applicants for positions in the United States: + Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other basis protected by federal, state or local law. + View The EEO is the Law poster (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) and its supplement (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) . + Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact accommodations@sensata.com # Diversity Statement We are dedicated to ensuring our employees feel a sense of belonging (https://www.sensata.com/sites/default/files/a/Sensata%20DEI%20Policy%20FINAL.pdf) and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization. Note to applicants for positions in the United States: Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law. View The EEO is the Law poster https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf