**DESCRIPTION** We are looking for a talented **Technical Support Manager - Aggreko Global Account** to join our team specializing in **Marketing** for **DBU INTERNATIONAL SUPPORT** in **UK, any location** **In this role, you will make an impact in the following ways:** + Resolve Complex Technical Issues: You'll lead root cause investigations into product failures, ensuring fast, effective resolutions that enhance product reliability and customer satisfaction. + Drive Product Improvements: By gathering and analyzing customer feedback, you will propose design and service enhancements that directly influence product innovation and durability. + Enhance Customer Experience: Your ability to build trust-based relationships and act as the voice of the customer will ensure their needs are understood and met, strengthening long-term partnerships. + Develop Distributor Capabilities: You will assess and guide distributor technical capabilities, ensuring they can deliver high-quality fleet support aligned with internal protocols. + Coach Sales and Technical Teams: Through technical coaching and mentorship, you’ll elevate the performance of sales staff and junior support specialists, contributing to a more capable, confident team. + Create and Improve Training Materials: Your input will help produce impactful manuals and reference guides that improve customer knowledge and product use efficiency. + Advocate for Mutual Value: Using critical thinking and creative problem-solving, you will find solutions that support both the customer’s needs and the company’s strategic goals. + Promote Cost and Efficiency Gains: By applying Six Sigma principles and continuous improvement strategies, you'll help reduce customer operating costs and improve the service lifecycle of products. + As this is a global role, some flexibility outside the usual 8:00–5:00 hours may be required, while staying within the weekly hours allowed in the contract. + This role is primarily remote; however, it may require occasional international travel (typically 1 to 3 times per year) as well as periodic on‑site support to resolve complex technical issues **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Strong Cross-Functional Collaboration Skills: You'll need the ability to effectively coordinate with diverse internal teams across regions to manage escalations and deliver unified solutions. + Deep Technical Knowledge and Problem-Solving Ability: A solid grasp of product functionality, service protocols, and root cause analysis is essential to troubleshoot issues and drive resolution efficiently. + Proficiency in Escalation Processes and Data Management: Understanding and applying standardized escalation procedures, while managing centralized data platforms and reporting tools, will be key to tracking performance and accountability. + Excellent Communication and Customer Focus: Clear, proactive communication and a commitment to tailoring support to customer needs will help ensure fast resolution of critical incidents and build trust globally. **QUALIFICATIONS** **Education/ Experience:** + Bachelor's Degree in Engineering is required. Mechanical Engineering is preferred. + Experience in field and/or factory service engineering is preferred. + Must be a strong and effective communicator. + Proactive problem solver. + Ability to work effectively across multiple time zones, cultures, and language differences. **Job** Marketing **Organization** Cummins Inc. **Role Category** On-site with Flexibility **Job Type** Exempt - Experienced **ReqID** 2424113 **Relocation Package** No **100% On-Site** No