Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Commercial & Investment Bank, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job Responsibilities

Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firmExecute policies and procedures that ensure operational stability and availabilityMonitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability toolsEscalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restorationLead incident, problem, and change management in support of full stack technology systems, applications, or infrastructureMonitor and maintain KDB/Q database systems in production to ensure high availability and optimal performance.Investigate and resolve data-related incidents, including quality issues, performance problems, and connectivity failures.Perform root cause analysis on production issues and implement preventive measures to reduce future occurrences.Collaborate with development teams to troubleshoot complex data pipeline issues and system anomalies.Analyze large datasets to identify patterns, anomalies, and potential data quality concerns, executing validation and reconciliation procedures.Interface with business users, traders, and analysts to understand data requirements, optimize data feeds, and resolve issues.

 

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesExperience managing applications or infrastructure in a large-scale technology environment both on premises and public cloudProficient in observability and monitoring tools and techniquesExperience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) frameworkWorking knowledge of KDB/Q programming language and database architectureExperience with large-scale data processing and analysis techniquesProficiency in SQL and understanding of relational database conceptsFamiliarity with Unix/Linux operating systems and shell scriptingUnderstanding of data structures, algorithms, and performance optimization principles

 

Preferred qualifications, capabilities, and skills

Working knowledge in one or more general purpose programming languages and/or automation scriptingPractical experience with public cloudExperience with other database technologies (Oracle, Sybase, PostgreSQL)Knowledge of financial markets and trading systemsFamiliarity with data visualization tools and statistical analysisExperience with version control systems (Git) and agile development methodologiesUnderstanding of network protocols and system architecture concepts