Our client is seeking a Technical Support Analyst to join their team. As a Technical Support Analyst, you will be part of the University IT department supporting the Computer Resource Consulting team. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset which will align successfully in the organization. **Job Title:** Technical Support Analyst **Location:** Onsite Stanford, CA **What's the Job?** + Technical Deployment: Image machines and install, configure, and deploy hardware and software to end-users, ensuring a seamless client experience. + Triage Support: Provide initial technical support, gathering information and attempting to resolve issues. + Issue Resolution: Troubleshoot and resolve basic technical issues, such as password resets, software installation, and configuration problems. + Escalation: Identify and escalate complex issues to higher-level support teams, providing detailed documentation and context. + Documentation: Maintain accurate records of client interactions, issues, and resolutions in a ticketing system. **What's Needed?** + Experience in technical support or a related field. + Strong troubleshooting skills and ability to resolve technical issues. + Excellent verbal and written communication skills. + Ability to work collaboratively in a team environment. + Familiarity with hardware and software installation and configuration. **What's in it for me?** + Opportunity to work in a dynamic and supportive team environment. + Gain hands-on experience in a prestigious institution. + Develop your technical skills and knowledge base. + Engage with a diverse range of end-users and technical challenges. + Contribute to the development of a knowledge base and support documentation. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.