Bengaluru, India
16 days ago
Technical Services Manager

Job Requisition ID #

25WD90877

Position Overview 

 

The work we do at Autodesk touches nearly every person on the planet. By creating software tools for making buildings, machines, and even the latest movies, we influence and empower some of the most creative people in the world to solve problems that matter 

 

We are seeking an experienced Professional Services Manager {Software Development (Application)} to lead the charge on this mission. The ideal candidate will have big ideas and strategies that foster an environment of collaboration and creativity. This role is ideal for someone with an entrepreneurial mindset and real-world experience distilling business value and goals into roadmaps and refined product backlogs. Most importantly, you will be integral to helping us build better products that people love to use. 

You will have direct involvement in shaping how we develop custom solutions/integrations as well as establishing thought leadership within Autodesk and beyond. You are a self-starter who thrives on a challenge. You have a growth mindset and enjoy solving problems. You are comfortable managing internal stakeholders, positioning our consulting offerings and setting expectations. You will drive success in a multi-disciplinary team and operate in a matrix environment. You will oversee external customer projects from initiation through to completion. You will play an active role in defining consulting strategies which maximize a customer’s return on investment and accelerate adoption with current and future Autodesk solutions. 

 

Location: Bengaluru, IN (Hybrid) 

 

Responsibilities 

Deliver customized and configured solutions on top of Autodesk core products in the Architecture, Engineering and Construction (AEC) or Manufacturing (MFG) domain 

Oversee the development, deployment, monitoring, maintenance, documentation and support of high quality, reliable applications to meet the business needs 

Collaborate with the business to identify new business requirements and lead the technology team to deliver those requirements 

Maintain a comprehensive and in-depth knowledge of consulting solutions and insights into industry best practices, trends, and gaps 

Participate and provide thought leadership in global cohort on sharing best practices for custom solution development and delivery of technical consulting services 

Bachelors/Master’s Degree in Engineering, Computer Science, Information Systems, or related field 

Extensive experience with application development using the latest technology stack for a service-oriented architecture and deep understanding of data models with a view on application of these technologies 

Highly self-motivated, self-directed, and attentive to detail with ability to effectively prioritize and execute tasks in a high-pressure environment 

Excellent analytical, communication, collaboration, and negotiations skills 

Highly efficient in defining and meeting SLAs in order to satisfy and meet aggressive project timelines, and critical spontaneous requests 

Excellent communication skills; verbal and written; articulate; must be able to communicate effectively with business executives 

Strong experience putting together and delivering both business and technical presentations Business focused; results oriented Excellent team building skills Strong leader; leads by example 

Excellent project management skills 

Must be skilled at Project Risk Management (Identification, Tracking, prevention / handling) 

 

 

People Leadership 

Leads and manages a team of Developers (Front End, Backend), QA & Automation Developer 

Manages measurable criteria for success and to assist in building organizational alignment 

Creates and maintain staffing plan to support the current and future work demands and project deliverables 

 

 

 

Results Leadership 

Oversees strategic roadmap with Global Delivery Hub to ensure the successful and broad adoption of Autodesk solutions 

Builds business plans in collaboration with senior management to align customer and Autodesk objectives 

Ensures the team delivers services to customers 

Proactively manage/build staffing plans with Consulting Delivery leadership to meet team and individual utilization target 

Help prepare, review, and manage team delivered outputs to the customer 

 

Thought Leadership 

Enables team to establish and maintain excellent collaboration with the wider Enterprise Customer Success 

Encourages the team to be innovative 

 

Technical Leadership 

Maintain a competent level of technical expertise to work effectively with team members and the broader Autodesk technical community 

Keep abreast of technology industry trends, solutions, standards and methodologies 

Maintain awareness of relevant development efforts in other organizations within Autodesk.  Calibrate project plans and execution where appropriate 

Proactively engage with customers and Autodesk stakeholders to stay on top of project requirements 

Identify potential new product solutions that the market will embrace 

Determine/champion use of common/inner source components vs. building duplicate functionality 

(May) Make or help with buy versus build decisions 

 

Personal Leadership 

Adapts to and leads change 

Coaches the team in the acceptance and support of change 

Strong mentoring skills 

Good organizational skills 

 

Performance Management 

Manage and monitor team’s performance to ensure successful project completion according to agree upon goals by fostering effective communications with team members for status updates and issue reporting 

Ensure that team members perform to the highest level of quality and professionalism 

Identifying, anticipating, and tackling technical issues - applies well rounded judgment decisions by considering trade-offs and risk mitigation option, identifying and removing blockers to ensure delivery of project, working with key stakeholders to make project plan course corrections 

 

Minimum Qualification 

12+ years of technical leadership experience in technology, preferably in  

Bachelor of Science degree in Architecture, Engineering, Computer Science, or related degree out of which 8 + years product management experience with 5 + years of experience on software and/or developer platforms. 

Mandatory full-stack experience with designing, developing, and integrating APIs to efficiently pull, push, and manage data across front-end frameworks such as Angular or React and back-end technologies like .NET, Node.js, or Python. 

Experience managing and overseeing multiple on-going initiatives simultaneously 

Must have a solid working knowledge of software development lifecycle processes and how to operate under structured project management 

Strong cross-functional communication and collaboration skills, with proven experience in conducting workshops, facilitating meetings, delivering effective presentations, and simplifying complex technical topics for non-technical or business-oriented audiences. 

Should have passion to coach/mentor team members 

Experience in Scrum, Kanban, and Scaled Agile Frameworks (SAFe) 

Experienced in prioritizing the product backlog, defining specifications, aligning work with strategy, and serving as a product ambassador by sharing knowledge and addressing queries internally and externally. 

Mandatory Experience with cloud services in AWS or Azure commonly used for data engineering, such as S3, EC2, Glue, Lambda, RDS, Redshift, Azure Data Lake, Synapse, or Azure Functions. 

Advanced experience with both SQL and NoSQL databases, including query authoring, data modeling, and hands-on familiarity with a wide range of database systems. 

Experience in conducting Root Cause Analysis (RCA) and implementing proactive risk mitigation strategies to prevent recurrence and ensure project stability 

Preferred Qualification 

Experience deploying technology or services with large enterprise or global customers and the desire for continuous learning and growth 

You are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers 

Deep understanding of value drivers in recurring revenue business models 

Strong financial acumen including an analytical and process-focused mindset 

A strong sense of ownership: You strive for deep understanding, build the appropriate solution to get the job done, and iterate quickly to deliver high impact results 

Customer empathy: You have a high degree of customer empathy and drive to understand users' pain points. You strive to frame problems using the best conceptual models 

You have a deep commitment to delivering exceptional product experiences 

You are a brilliant communicator, collaborator, and facilitator 

You are action-oriented, with a willingness to show, tell and iterate on ideas 

You can shift between big picture and details whenever needed 

You are a self-starter with a hunger to learn new things 

Expert knowledge of systems & platform, cloud native and microservices architecture, design principles and technologies 

Demonstrable deep experience in rethinking/reimagining existing service/application architecture as it is migrated to cloud. This includes services de-composition, security, leveraging native services, resiliency and observability. 

Deep understanding and experience in one of the public clouds (AWS, Azure, GCP) native services 

Experience with delivery of cloud infrastructure automation, DevOps and CI/CD 

Having lead a team of AI/ ML engineers will be an added advantage 

#LI -SV2

You should apply even if you don't feel that your credentials 100% match the position description - we are looking for relevant skills and attributes, not a checklist of experience that exactly matches the position itself.

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

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