Job Description **What are we offering you?** + Rewards & Recognition Program + Discounted health insurance with Medibank + Novated Leasing options + Lifestyle discounts with Woolworths, Coles, Avis, JB Hifi and 500+ other retailers. + Access to our Employee Assistance Program **Who will you be working with?** Reporting to the APAC Delivery Manager, Digital Mine, the Technical Services Lead plays a critical role in ensuring the successful delivery of projects, services, and technical solutions across Western Australia. This role is responsible for ensuring service delivery aligns with organisational objectives while meeting the unique operational and regulatory requirements of the local mining market. As a Technical Services Lead, you will oversee technical operations, ensure high service quality, and drive efficiency across delivery teams. You will provide leadership, manage stakeholders, resolve complex technical issues, and continuously improve processes to enhance operational performance. This role is ideal for a professional with strong technical expertise, a strategic mindset, and a passion for leading teams in a dynamic mining environment. **Where is the position located?** Perth, WA **What will your typical day look like?** + **Technical Leadership:** Provide technical guidance and leadership, ensuring best practices and high-quality service delivery. + **Project Management:** Oversee technical projects and field activities, ensuring delivery within scope, schedule, and budget. + **Customer Support & Engagement:** Act as a key point of contact for customers, managing technical enquiries, resolving issues, and maintaining strong client relationships. + **Process Improvement:** Identify opportunities to improve efficiency, streamline workflows, and implement best-practice systems and processes. + **Compliance & Safety:** Ensure compliance with company policies, industry regulations, and applicable Australian safety standards. + **Training & Development:** Mentor and develop technical staff to strengthen capability, performance, and safety awareness. + **Reporting & Performance Monitoring:** Track service metrics, prepare reports, and provide insights to support continuous improvement. **What do we want to know about you?** + Strong leadership, organisational, and stakeholder management skills + Proven experience managing technical services or field-based delivery teams, ideally in mining, engineering, or industrial environments. + Excellent communication and interpersonal abilities. + Strong troubleshooting, system analysis, and technical problem-solving skills + Fluent in English (written and verbal). + This role requires the ability to manage geographically dispersed teams and navigate the complexities of regional service delivery in Western Australia. + You may be required to undertake additional duties outside your primary function; appropriate training will be provided where necessary. + Wabtec offers a comprehensive benefits package, including annual leave, health and wellbeing benefits, and retirement planning. + Relocation assistance may be available, subject to eligibility. + Applicants must have full legal working rights in Australia. Employment offers are subject to successful completion of pre-employment checks, including background screening. Additional Information **What could you accomplish in a place that puts People First?** At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other. If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you. **Who are we?** Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com. **Culture powers us and the possibilities.** We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress. We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know - we’ve got you.