Job Description Our client is looking for an individual to join their Tech service team at their Winston Salem facility. This individual will be responsible for troubleshooting technical issues with customers over the phone, email, and chatbot. This individual will have a strong background in HVAC and customer service. This individual will be on the phones for 90% of their day speaking with customers. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 2-4 years of experience with HVAC Strong customer service experience Ability to have a troubleshooting mindset Experience with Excel and Word Refrigeration experience Associates or Bachelor