**Our client** , a leading provider in the technology industry, is seeking a **Technical Security Services Manager** to join their team. This role is part of the **Customer Experience Organization** , supporting the **Software Support Service team** . The ideal candidate will bring strong analytical skills, deep technical expertise in security infrastructure, and a customer-first mindset to drive success across enterprise engagements. **Job Title:** **Technical Security Services Manager** **Location:** Remote (EST & CST preferred); RTP or Dallas area candidates may be required to go onsite 1x/week **Pay Range:** $50-55 per hour W2 **What You’ll Do:** + Lead technical onboarding, implementation, and optimization of **Cisco Secure Firewall** products + Troubleshoot complex configurations, performance issues, and connectivity challenges + Drive customer success through proactive engagement and escalation support + Collaborate cross-functionally to improve product adoption and satisfaction + Develop and share technical documentation, simulations, and training materials **What You Bring:** + 3–5 years of experience with **security products** (designing, deploying, configuring, supporting) + 2+ years of **customer-facing support or consulting** experience + Strong knowledge of **NGFW, IDS/IPS, ACLs, NAT** , and **threat intelligence** + Deep understanding of **IPSEC, SSL, cryptography** , and **network protocols** + Bachelor’s degree or equivalent experience; **CCNP, CCIE, CISSP** certifications are a plus **Why This Role Stands Out:** + Long-term contract opportunity + Remote flexibility with occasional onsite meetings (if local to RTP or Dallas) + Work with a world-class customer experience team + Exposure to cutting-edge security technologies + High-impact role with growth potential **Additional Notes:** + Video screening required + **NO C2C** If this opportunity aligns with your background and interests, click **Apply Now** and a recruiter will reach out to discuss next steps. We look forward to connecting with you! **About ManpowerGroup** ManpowerGroup® (NYSE: MAN) is the leading global workforce solutions company, helping organizations transform in a fast-changing world of work. Our family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – delivers innovative talent solutions across more than 75 countries. Recognized for our commitment to diversity and ethics, we’ve been named one of the World’s Most Ethical Companies for 13 consecutive years. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.