Description Decision Intelligence Team (DI) is dedicated to solving Operations' challenges using Generative AI, driving exceptional value through four key pillars: developing AI-powered solutions that enhance operational efficiency, maintaining Amazon's high bar for innovation, embedding long-term thinking into every initiative, and delivering measurable impact across Field Operations. This strategy positions DI as both an acceleration partner for worldwide operations and an innovator in automated IT support services, demonstrating significant impact through key capabilities including the development and deployment of GenAI-powered operational solutions, rapid prototyping and validation of AI solutions for WW Operations, and custom offline analyses generating insights for operational decisions. If you are a self-starter, someone who thrives in a fast-paced and ever-changing environment, with a passion for developing scalable long-term solutions, then you are the right candidate for our team. In this role, the candidate would work closely with Operations Teams, product/program, data scientists and tech teams across Amazon. You will own programs that require strategic direction, diving deep, and cross-team communication to deliver results for our customers. Key job responsibilities • Own large-scale technical programs across multiple engineering teams, from conception through delivery • Partner with engineering leaders, product managers, and business stakeholders to define strategy, shape the roadmap for DI Team initiatives, and deliver end-to-end solutions • Drive architectural decisions and technical solutions that enable seamless content delivery and discovery at global scale • Define and drive the technical direction and architecture for large, complex AI tools, ensuring scalability, performance, and long-term sustainability. • Develop, and mentor high-performing engineers, fostering a collaborative and growth-oriented team culture that enables both individual and team success. • Provide technical leadership throughout the product lifecycle, championing engineering best practices and ensuring operational excellence for large-scale production services. • Continuously monitor and report on development progress, quality, and system performance, ensuring alignment with business objectives and technical goals. About the team Basic Qualifications - Experience in technical product or program management - Experience working directly with engineering teams - Experience in software development - Experience in technical program management working directly with software engineering teams - Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications - Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy\_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.