Description We're seeking aTechnical Program Manager to join our Amazon Web Services Generative and Agentic AI professional services team. This strategic role will be pivotal in creating cohesion between our global delivery team, Amazon Q Business product teams, and Go-To-Market (GTM) initiatives. The ideal candidate will drive adoption of Amazon Q Business by developing scalable frameworks, assets, and methodologies that enable our teams to deliver transformative AI implementations for enterprise customers worldwide. Our professional services team consists of global specialists across North America, Europe, and Asia Pacific, with planned expansion to all major global regions within the next 1-2 years. We're structured with a delivery arm that executes customer implementations and a solutions arm that creates consistent execution patterns and drives efficiency across the delivery organization. Amazon Q Business is AWS's most capable generative AI-powered assistant for finding information, gaining insights, and taking action in enterprise environments. It empowers organizations to automate complex workflows, accelerate content creation, take actions across applications, and extract key insights from both structured and unstructured data. Key job responsibilities Systems Design and Implementation Standards • Define, develop, and maintain solution patterns that address common Amazon Q Business implementation scenarios for enterprise customers • Create reusable assets, methodologies, and frameworks that enable the delivery team to implement Amazon Q Business solutions consistently and efficiently • Work closely with delivery teams to understand implementation challenges and develop solutions that address common pain points • Leveraging emerging Generative and Agentic AI technologies to radically change customer’s experience in seeding and scaling our solutions across their business Product-to-Services Alignment • Build deep expertise in Amazon Q Business capabilities, roadmap, and technical architecture • Serve as the liaison between AWS product teams and our professional services organization, ensuring our solutions leverage the latest Amazon Q Business features and capabilities • Translate product capabilities into service offerings, delivery methodologies, and technical solutions that address specific enterprise use cases Go-To-Market Strategy and Execution • Collaborate with GTM teams to define positioning, messaging, and value propositions for our professional services offerings around Amazon Q Business • Develop compelling sales enablement materials that help articulate the value of our services to customers and partners • Support the creation of business cases, ROI models, and other assets that demonstrate the value of Amazon Q Business implementations Market Intelligence and Customer Insights • Conduct customer interviews and market research to identify emerging needs and trends in enterprise AI adoption • Analyze implementation data, customer feedback, and success metrics to continuously improve solution offerings • Monitor competitive landscape and industry developments to ensure our solutions address evolving market requirements Cross-Functional Leadership • Lead cross-functional initiatives that span delivery, product, and GTM teams to improve overall customer experience • Influence product roadmaps based on insights from customer implementations and market needs • Foster collaboration between regional delivery teams to share best practices and ensure consistent global execution About the team ABOUT AWS: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. AWS Global Services AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. Basic Qualifications - 5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.