Job Title:

Technical Product Manager

Job Description

The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Job Summary

As a Product Manager, you will play a key role in driving the vision, strategy, and execution of product initiatives that deliver meaningful value to our customers. Partnering closely with cross-functional teams—including Product Owners, Engineering, Design, and Business Stakeholders—you will help shape and prioritize the product roadmap, guide the team through Program Increment (PI) Planning, and ensure alignment with overall business goals. This role is ideal for someone who thrives in a fast-paced Agile environment, is customer-obsessed, and excels at translating complex needs into clear, actionable product direction.

Key Responsibilities:Business and Technical ExecutionDevelop a strong understanding of the customer experience, especially at a tactical and transactional level.Define and maintain the Agile team backlog with input from team members, stakeholders, and partners.Collaborate with Agile teams and stakeholders to write clear, testable user stories and requirements, including acceptance criteria and tests (typically for 1–2 Agile teams).Prioritize and refine the team backlog for Iteration Planning, coordinating dependencies with other Product Owners.Assess and review enabler work; collaborate with System and Solution Architects/Engineers to understand scope and assist in sequencing technical infrastructure work.Team Collaboration & DeliveryAct as the primary point of contact for the technical (development) team and customer stakeholders regarding user story details.Be available during iterations (sprints) to provide real-time clarity and answer questions about the backlog.Manage the flow of just-in-time story elaboration (refinement), maintaining a backlog ready for at least three upcoming sprints.Participate in team demos with responsibility for reviewing and accepting completed user stories, ensuring they meet acceptance criteria and the team’s Definition of Done (DoD).Agile Leadership & Continuous ImprovementAttend and contribute to Iteration Retrospectives and the Agile Release Train's Inspect & Adapt (I&A) workshops.Coordinate functional, technical, and user story dependencies with other Product Owners throughout iterations and Program Increments (via weekly PO/ART syncs).Drive improvement stories across Agile teams to enhance program velocity and quality.Ensure high-quality delivery and performance of user stories in the production environment.Stakeholder EngagementBuild and maintain strong, collaborative relationships with Agile teams and business stakeholders.Work cross-functionally with sales, marketing, commercial accounting, finance, legal, go-to-market, and other internal/external teams.Partner with the business and third parties to evaluate the current customer journey and identify areas for improvement.Foster a team-oriented environment and help create a culture of continuous learning, collaboration, and shared purpose.

The base salary range for this position is $92,250 - $171,321, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

 

At Concentrix, we provide customer experience solutions that may involve handling sensitive data.  As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The deadline to apply for this position is 07/11/2025.

#LI-Hybrid

#ConcentrixCatalyst

Location:

USA Atlanta One Ravinia Drive, Suite 610

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

•Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.