**_Technical Operations Area Manager_** **_Introduction:_** At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—we work with purpose and compassion, supported by a global team of over 125,000 employees. Within our Care Enablement segment, we develop and provide life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth. **Our values guide how we work:** + We Care for our patients, each other, and our communities + We Connect across teams and borders to deliver excellence together + We Commit to doing things the right way— growing with purpose and leading kidney care with integrity and innovation **_Information about Global Commercial department:_** Global Commercial, a function within Care Enablement, unites Sales, Marketing, Global Sales Excellence, and Global Technical Operations. This team delivers high-quality medical devices, technical services, and effective commercial strategies across global markets, advancing our mission to improve patient lives. Join our passionate team and help shape healthcare worldwide! **_Responsibility:_** Your Responsibilities: + Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites. + Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships. + Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth. + Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients. + Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities. + Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management. + Execute technical tasks assigned by team leadership in a timely and efficient manner. + Utilize technical management systems effectively to ensure accurate and complete data entry. + Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records. + Mentor junior engineers through technical escalation support and customer relationship building + Aid and support your Area/Zonal Technical Manager in managing the cadence of Preventive Maintenance and timely installations + Support other Area/Zonal Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager + Will be available only in large ATM teams. Takes up direct reporting of a cluster of engineers + Own up a set of customers designated by ATM/ ZTM for building and maintaining relationships. + Reseller coordination - Inventory & Spares distribution TAT management. **_Candidate’s profile:_** Your Profile: + Qualification - BE / B. Tech in Bio Medical Engineering or Electronics Engineering or Electronics and Instrumentation Engineering + Experience – 10 – 12 years Medtech companies + Reporting to – Area Technical Manager + Handling medical equipment, preferably in renal industry. + Necessary communication skills, ability of problem solving, and customer relationship maintenance + Basic skill in English to read and understand manual and technical document **_Offer package:_** Our Offer for you: There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey. + Individual opportunities for self-determined career planning and professional development + A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one + A large number of committed people with a wide range of skills, talents and experience + The benefits of a successful global corporation with the collegial culture of a medium-sized company